Privacy policy

This policy describes how RecyclerClub handles information through the RecyclerClub website, mobile app and related valuation and vehicle-pickup services.

For privacy questions or requests about your information, contact admin@recyclerclub.com.

• Contact and account information: your mobile number, your name when you create an app profile, and information you include when contacting support.
• Vehicle information: the registration number you enter, vehicle-condition answers, and the registration details returned by our vehicle-information provider. We store the provider's full response, which may include registered-owner or other registration information where supplied.
• Pickup information: your PIN code, valuation or pickup requests, their status, and service-assignment records. If you choose to upload a vehicle photo in the app, we store that photo and its file information.
• Verification and technical information: OTP-verification records, account-authentication information, and technical request information such as IP addresses used for security, rate limiting and service operation.

Do not send OTPs, passwords, Aadhaar or PAN copies, or other identity documents by email when making a privacy request.

• Verify your mobile number and provide access to your app account.
• Look up your vehicle, review its condition and contact you about the valuation you requested.
• Check pickup coverage, assign requests to the relevant operations team or scrapping partner, and coordinate the service.
• Send service-related communications, respond to support requests and keep a record of the request's progress.
• Prevent misuse, investigate errors and maintain the reliability and security of the service.

A vehicle lookup is not a confirmed offer. Submitting a valuation request allows us to contact you about that request.

Information is shared as needed to provide the service:

• Vehicle lookup: Way2API receives the registration number to return vehicle details.
• Mobile verification: Fast2SMS processes your mobile number and the SMS needed to deliver a verification code.
• Hosting and file storage: our infrastructure providers, including Amazon Web Services, host service records and uploaded vehicle photos.
• Service communications: communications providers process messages sent through their services, including WhatsApp where used for request updates.
• Pickup and scrapping: the relevant staff, assigned pickup team and scrapping partners receive the details needed to handle your request.

Information may also need to be disclosed to comply with an applicable legal obligation or respond to a valid request from an authorised authority. External services and partner websites may have their own privacy notices.

Service records are stored in our backend database. Uploaded vehicle photos are stored separately in file storage.

• Vehicle-lookup cache: lookup responses are cached for up to 30 days to avoid repeatedly requesting the same vehicle information.
• Valuation and pickup records: the vehicle response attached to a submitted request is a separate record. The 30-day cache expiry does not automatically delete your lead, pickup request, account or uploaded photo.
• Account and service information: records are kept to provide and follow up on the service, handle support and meet applicable record-keeping obligations. You can request deletion using the process below.
• Verification records: codes and authentication credentials have limited validity. Their expiry does not necessarily remove the related verification or security records.

If some information must be retained after a deletion request for legal, security or unresolved service reasons, we will explain which records are retained, why, and the applicable retention period when responding to your request.

You can contact us to ask about information associated with you, request a correction, or request deletion of your account and associated data. We may need to verify that you control the mobile number linked to the records before acting.

You do not need to sign in or reinstall the app to start a request. Website visitors who have submitted a valuation request can also ask for deletion of their information without an app account.

See how to request account and data deletion →

We use technical safeguards such as encrypted connections, access controls and verification checks to protect information. No system can guarantee absolute security.

If you choose to add a vehicle photo, your device may ask for permission to use its camera or select a photo. You can manage app permissions in your device settings. Denying an optional photo permission does not itself delete an existing account or previously uploaded photos.

The service uses authentication and verification mechanisms to operate securely. This notice does not replace any separate consent or permission requested for an optional feature.

Send privacy questions, corrections or concerns to admin@recyclerclub.com. Please describe your request and include the mobile number associated with your account or service request so we can locate the relevant records.

We may update this notice as the service changes. The date at the top of this page identifies the latest revision.